1. Introduction
At Ghomryonvorl, we want you to be satisfied with your purchase. This Return Policy explains the terms and conditions for returning products purchased from our website ghomryonvorl.ddd.
This policy complies with the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven), the Norwegian Right of Withdrawal Act (Angrerettloven), and EU consumer protection regulations.
2. Right of Withdrawal (Cooling-Off Period)
2.1 Your Right
Under EU and Norwegian law, as a consumer you have the right to withdraw from your purchase within 14 days without giving any reason. This is known as the "cooling-off period" or "right of withdrawal."
2.2 Withdrawal Period
The withdrawal period expires 14 days from the day on which you or a third party (other than the carrier) indicated by you acquires physical possession of the goods.
For multiple goods ordered in one order but delivered separately, the withdrawal period expires 14 days from the day you acquire possession of the last good.
2.3 How to Exercise Your Right
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:
- Send an email to: contact@ghomryonvorl.world
- Send a letter to: Haakon VIIs gate 9, 4005 Stavanger, Norway
You may use the following model withdrawal form, but it is not obligatory:
- To: Ghomryonvorl, Haakon VIIs gate 9, 4005 Stavanger, Norway, contact@ghomryonvorl.world
- I hereby give notice that I withdraw from my contract of sale of the following goods: [product name]
- Order number: [your order number]
- Ordered on: [date] / Received on: [date]
- Consumer's name: [your name]
- Consumer's address: [your address]
- Date: [today's date]
- Signature (if sent by post): [your signature]
2.4 Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).
We will make the reimbursement without undue delay and no later than 14 days from the day on which we receive the returned goods or proof that you have sent back the goods, whichever is earlier.
3. Return Conditions
3.1 Eligible Products
Products are eligible for return if they are:
- Unopened: The product must be in its original, sealed packaging
- Unused: The product must not have been consumed or used
- In Original Condition: All packaging, labels, and seals must be intact
- Complete: All accessories and documentation must be included
3.2 Non-Returnable Products
The following products cannot be returned for hygiene and health protection reasons:
- Opened or unsealed dietary supplements
- Products with broken safety seals
- Products that have been partially consumed
- Products that have been stored improperly
This exclusion is in accordance with Article 16(e) of the EU Consumer Rights Directive (2011/83/EU) regarding sealed goods not suitable for return due to health or hygiene reasons.
3.3 Product Condition Upon Return
You are responsible for the diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. You may inspect the product as you would in a store, but if use goes beyond this, we may deduct the diminished value from your refund.
4. Return Process
4.1 Step-by-Step Return Process
- Step 1: Contact us at contact@ghomryonvorl.world within the withdrawal period to notify us of your intention to return
- Step 2: We will confirm receipt and provide return instructions
- Step 3: Package the product securely in its original packaging
- Step 4: Ship the product to our return address (provided in the confirmation)
- Step 5: Once received and inspected, we will process your refund
4.2 Return Shipping
You are responsible for the direct cost of returning the goods unless we have agreed otherwise or failed to inform you that you have to bear this cost.
We recommend using a tracked shipping service and keeping proof of postage. We are not responsible for items lost in transit.
4.3 Return Address
Please ship returns to:
Ghomryonvorl
Haakon VIIs gate 9
4005 Stavanger
Norway
5. Refunds
5.1 Refund Processing
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days.
5.2 Refund Method
Refunds will be made using the same payment method you used for the original purchase, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
5.3 Refund Amount
Your refund will include:
- The full product price
- Original standard delivery costs (if applicable)
Your refund may be reduced for:
- Any diminished value caused by handling beyond what was necessary
- Supplementary delivery costs if you chose a more expensive delivery option
5.4 Partial Refunds
Partial refunds may be granted in cases where the product shows signs of use or is not in its original condition.
6. Defective Products
6.1 Statutory Rights
Under Norwegian and EU consumer law, you have statutory rights regarding defective products that go beyond this Return Policy. If a product is defective, you have the right to:
- Request repair or replacement
- Request a price reduction
- Terminate the contract and receive a full refund
6.2 Complaint Period
You must notify us of any defects within a reasonable time after discovering them. Under Norwegian law, you have up to 2 years to make a complaint (5 years for products intended to last significantly longer). Complaints made within 2 months of discovery are always considered timely.
6.3 How to Complain
If you receive a defective product, please contact us immediately at contact@ghomryonvorl.world with:
- Your order number
- Description of the defect
- Photos of the defect (if applicable)
We will assess your complaint and respond within a reasonable timeframe.
7. Damaged or Incorrect Shipments
7.1 Damaged Products
If your product arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
7.2 Incorrect Products
If you receive an incorrect product, please contact us immediately. We will arrange for the correct product to be sent and cover the cost of returning the incorrect item.
8. Order Cancellation
You may cancel your order before it has been shipped by contacting us at contact@ghomryonvorl.world. Once an order has been shipped, you must follow the return process outlined in this policy.
9. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
10. International Returns
This Return Policy applies to all customers regardless of location. International customers are responsible for return shipping costs and any customs duties or taxes. Refunds will be processed in the original payment currency.
11. Contact Information
For questions about returns or to initiate a return, please contact us:
- Email: contact@ghomryonvorl.world
- Address: Haakon VIIs gate 9, 4005 Stavanger, Norway
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET.
12. Changes to This Policy
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that order.
13. Your Consumer Rights
This Return Policy does not affect your statutory rights as a consumer under Norwegian law, EU consumer protection regulations, or the laws of your country of residence. Where this policy provides greater protection than required by law, those additional protections apply.